Australia’s leading NDIS Contact Centre Provider
Support your NDIS Client base at scale with a UR Supported AI-powered Contact Centre.
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Support your NDIS Client base at scale with a UR Supported AI-powered Contact Centre.
Get Started Now
All data sourced from the Australian Bureau of Statistics (ABS) National Study of Mental Health and Wellbeing 2020-2022
In the landscape of disability care services, NDIS (National Disability Insurance Scheme) providers face significant challenges in efficiently recording and managing crucial client data while ensuring streamlined and secure service delivery.
Traditional methods of data management often involve exorbitant amounts of paperwork, leading to errors, inefficiencies, and increased administrative burdens. Moreover, the lack of centralized platforms tailored to NDIS providers exacerbates these challenges, hindering effective communication, coordination, and monitoring of client care. Clients, who are in constant need of support, constantly face difficulties accessing timely and personalized services due to the inefficiencies within provider organizations.
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UR Supported have developed a simple to use cutting-edge cloud based NDIS Contact Centre solution that NDIS clients love to utilise. We work with our Partners to ensure their NDIS clients get timely, high quality, personalized support 24x7, 365 days a year.
Ryan EdwardsUR Supported offers our partners a cutting-edge B2B software solution tailored specifically for NDIS (National Disability Insurance Scheme) providers, designed to streamline customer communication, data management, and maximise client retention.
With our cloud-based server infrastructure and innovative AI technology, UR Supported completely revolutionizes the way NDIS providers interact with customers, record information, retain clients, and track sentiment. This culminates in the development of a 24/7 helpline for providers to engage with their client base.
While UR Supported are proud of our industry leading technology, our NDIS Contact Centre solution only works due to the quality of our support staff. They’re absolute rock-stars. We only hire the best.
Our support personnel come with a minimum of 12 months practical industry experience, have completed all appropriate NDIS Learning Modules (NDIS Worker Orientation, New Worker NDIS Induction, NDIS – Supporting Effective Communication), and are certified in their respective specialist areas (TAFE Certification, or University Degree). All our support staff have had Police Checks, and comprehensive reference / identity verification - ensuring they meet UR Supported quality standards.
UR Supported operates on a robust cloud-based server architecture, ensuring secure and reliable storage of client data and call recordings.
UR Supported provides services that help you protect your data, accounts and workloads from unauthorised access – including (but not limited to) encryption, key management, and sensitive data discovery. Our highly secure cloud-based infrastructure allows for seamless access to information from anywhere, at any time, enhancing flexibility and efficiency for care providers.
The UR Supported Contact Centre solution automatically records and transcribes phone calls from clients, capturing important discussions, inquiries, and requests.
This feature eliminates the need for any manual note-taking and ensures accurate documentation of client interactions 100% of the time. Our Contact Centre solution integrates with your internal systems, and automatically updates your CRM with all client interaction data. It's simple, elegant, and completely seamless.
UR Supported integrates innovative AI software to analyse client sentiment based on voice interactions.
By leveraging natural language processing and sentiment analysis algorithms, the software provides valuable insights into client sentiment and satisfaction, enabling providers to identify areas for improvement and address concerns promptly. Our solution can literally track customer sentiment throughout the whole interaction, recording how the client feels at the beginning of the call, and at the end of the call. Our powerful cutting edge Contact Centre solution analyses each call to measure client happiness, giving our partners insight into what REALLY works for their clients.
The UR Supported Contact Centre solution uses machine learning to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure.
Historically, contact centres have used a time-consuming knowledge-based authentication process where callers are required to answer multiple questions based on personal details such as, date of birth, and mother’s maiden name etc. Our solution analyses caller's unique voice characteristic to provide agents and self-service interactive voice response (IVR) systems with a real-time decision on caller's identity for faster and more accurate verification – essentially acting as a voice ‘fingerprint’.
UR Supported uses natural language processing (NLP) and conversational analytics to understand sentiment, conversation characteristics, themes, and compliance risks during customer calls and chats.
We capture and analyze the sentiment of words being spoken by the customer through ML-powered natural language processing (NLP). UR Supported provides contact center analytics and quality management capabilities that enables us to monitor, measure, and continuously improve contact quality and agent performance for a superior overall client experience. With analytics that provide a complete view of your customer conversations for both voice and chat, we can automatically transcribe customer calls, analyze customer sentiment, discover top contact drivers, redact sensitive data, and more, all natively within the UR Supported cloud solution.
UR Supported seamlessly integrates with existing CRM (Customer Relationship Management) systems commonly used by NDIS providers.
Our Contact Centre solution automatically uploads recorded calls, transcriptions, analytics and sentiment data into our partner CRMs, ensuring centralized and organized client records. All client interaction data is at your fingertips, without the need to continuously switch systems or ‘cut and paste’ information from one location to another. UR Supported uses technology and automation relentlessly to ensure a smooth and consistent customer experience.
UR Supported offers an easy-to-use Contact Centre solution accessible via your personal mobile devices, enabling carer’s to conveniently access client information and communication tools on the go – no matter where they are in the world.
At the office, easy. In your local café, no problem. From the airport, no drama. This mobile accessibility enhances responsiveness and facilitates quick decision-making, empowering care providers to deliver timely and personalized support on their own terms.
UR Supported is not just a software solution; it's a transformative tool that empowers NDIS providers to deliver exceptional care, improve client outcomes, and drive operational efficiency in the disability care sector.
By utilising AI and Machine Learning we empower our care providers, providing secure high quality 24x7 support 365 days a year. UR Supported provide a consistent and reliable service to NDIS clients, allowing our partners to focus on the operational health of their core business while simultaneously giving them the peace of mind that their clients are ALWAYS being treated as a priority. UR Supported.