IT Systems Management

UR Secure can provide your NDIS business with operational, tactical and strategic support from end to end. We are constantly looking for opportunities to improve your environment – from productivity, security, continuity to efficiency.

UR Secure can provide your NDIS business with operational, tactical and strategic support from end to end. We are constantly looking for opportunities to improve your environment – from productivity, security, continuity to efficiency.

While we monitor and manage the every day, we are also optimising the stability of your platforms and delivering any projects or initiatives you may have along the way.

Rest assured we are also monitoring adherence to policy as we work to ensure compliance with business practices, assuring proper governance.

Our uniquely broad capability allows us to provide the secure, dependable and integrated solutions that NDIS Providers need, from end-to-end.

This, plus an expert and experienced team and established processes, allows us to simplify, consolidate and manage your environment, while proactively looking for strategic opportunities to improve. Our high-touch delivery ensures you feel empowered, equipped and that you’re always moving forward.

  • Extensive Managed IT Service Desk team ready to help you 24/7, 365 days a year
  • Rapid Response team that can be deployed to assist with emergency issues and cybersecurity threats (in line with Australian Cyber Security Centre’s Essential 8)
  • Proactive IT maintenance services to avoid unexpected downtime and enhance business productivity
  • Projects team to handle on-site or complex deployments
  • A dedicated team of team of dead-set legends working non-stop to help you gain the most benefit from IT in your organization
24/7 Service Desk

We deliver quality technical support to every end user across a diverse technology stack. UR Secure will dramatically improve your help desk response times and give you access to better insights and reports. Our 24/7 service desk experts are available via phone, email or online to resolve issues as quickly as possible.

Hardware and Application Compliance

Let UR Secure remove the complexity of managing multiple devices within your organisation. We will securely and cost-effectively provision, secure and support your mobile fleet and remove user-issue and maintenance headaches from your IT team.

Managed Endpoint

As organisations adjust to the increase in remote working, most are being faced with the challenges of managing equipment, software updates, and providing their people with the right level of support. They are under increasing pressure to deliver a secure and seamless experience for everyone, no matter where they are. Our Managed Endpoint solution provides a common, easy-to-manage business environment, combining managed endpoint for workstations and devices, managed applications for business software, and end-user support.

Managed Infrastructure

IT infrastructure changes rapidly and, for most organisations this results in a complex web of hybrid environments. Every new SaaS platform, server, site, or network adds greater complexity and becomes that much more difficult to keep on top of. To add to the challenge, there are then even greater requirements to keep your systems secure, patched, up-to-date, and accessible.

Our Managed Infrastructure Services supports your team by removing this burden. We do all the hard work for you, managing and continuously improving your IT environment so that you can get on with what’s important: the strategic projects that will make a difference to your organisation, your people, and your customers.

Managed Cloud

Regardless of your infrastructure and how it’s split between on-premises and cloud, we know getting everything set up and operational takes time, expertise, and patience.

With UR Secure’s Managed Cloud offering, you can outsource the entire setup, maintenance, and management of your cloud services, letting our experienced team take care of it all for you.

We can get you up and running in the secure UR Secure-hosted private cloud infrastructure, manage your Public Cloud environment, buy servers on your behalf, purchase and implement your software licenses, purchase, and configure your network equipment, and negotiate the right data centre space to suit your needs.

Managed Cybersecurity

A more mobile workforce, greater use of cloud and an ever-changing technology environment creates additional risks if security is not always top of mind. Ensuring your organisation has an intelligent IT solution that meets the highest levels of governance and compliance, mitigates risks, and empowers your people to thrive and deliver great service to your customers, is not easy to do.

With UR Secure’s managed cybersecurity service, we look after your cybersecurity needs every step of the way – from training and awareness for your people to network and perimeter security, and everything in between.

Managed Networks

Connecting networks across multiple sites and keeping them connected can be challenging, costly, and extremely time-consuming.  Not having an overarching view of performance across your voice and data networks could have devastating consequences for your business.

UR Secure’s Managed Networks solution – whereby you outsource the management and monitoring of your network to our highly skilled engineers – removes these challenges and ensures your business is always securely connected. Scalable and customised to your needs, it will support your organisation’s growth with services including SD-WAN, router, local network switches, and internal firewall.